disable skype for business conversation history office 365

If the issue persists, follow the escalation instructions in KB 2649420 Troubleshooting basics for Lync Online in Office 365 Dedicated. To determine the number of folders in the user’s mailbox, use remote PowerShell to run the following Exchange command: (get-mailboxfolderstatistics ).count If a high number of folders are verified, have the user reduce the number of folders in their mailbox.

However, the request may time out if the user is close to the threshold, because a high item count may also increase processing time. They want to know if it is feasible to log all Skype for Business conversations for a period of 1 year in a manner that would 1) prevent the user from deleting the logged data, and 2) be easily searchable / discoverable by them (ideally through the online discovery tools). There's a 1000-folder limit for EWS requests. My orgs legal department is working on a policy for e-discovery. If the user has a high folder count in their mailbox, EWS requests may time out. Outlook must be running and have the user's Exchange email set as the default account. Note If these options are unavailable, they may be restricted by a Group Policy setting or by the client policy that's applied to the Lync user. Make sure that the Save IM conversations in my email Conversation History folder check box is selected. Under Personal Information Manager, make sure that Microsoft Exchange or Microsoft Outlook is selected.

Locate Skype for Business/ Lync Client > Options > Personal. Make sure that the client options are configured to save the conversation history: As long as EWS or MAPI shows Status OK, go on to the following troubleshooting steps. Note The conversation history feature uses EWS to create and save the folder. If neither EWS Information nor MAPI Information show Status OK, the issue is related to Lync or Exchange integration. For information about troubleshooting this issue, see KB 3120929 Lync/Skype for Business client can't connect with Exchange in Office 365 Dedicated/ITAR. To do this, see Skype for Business downloads and updates.ĭetermine whether the Lync client is integrated with Exchange by viewing the client configuration information. Make sure that the Lync client has the most recent update.

There are lots of folders in the mailbox. The applicable option is disabled on the client. The Exchange Web Services (EWS) service or MAPI integration fails. This issue occurs for one or more of the following reasons: In Microsoft Office 365 Dedicated/ITAR, you discover that the Lync/Skype for Business conversation history isn't saved in Microsoft Outlook. Microsoft Business Productivity Online Dedicated Microsoft Business Productivity Online Suite Federal More.

Disable skype for business conversation history office 365